Terms of Service | ELEVATED Virtual Solution

Terms of Use & Purchase Policy

The following terms ("Terms of Use") constitute an agreement between ELEVATED Virtual Solution LLC ("Company"), and you that governs your use of this website and all of its associated services, content, and functionality. This policy applies to all websites administered by Company ("Websites"), located at: https://elevatedvirtualsolution.com/.

Throughout these terms, the collective content from the Websites and any product/service sold by Company on the Websites will be referred to as “Company Content.”

Your use of the Websites constitutes your acceptance of, and agreement to, the following Terms of Use. Company reserves the right to modify, alter, amend or update its Websites, policies, and these Terms of Use. These Terms of Use are subject to change without notice. If you do not agree with or do not accept any part of these Terms of Use, you must not use the Website.

PURCHASE POLICIES

This section outlines the specific terms governing the purchase of our services. By purchasing any service from ELEVATED Virtual Solution LLC, you agree to these Purchase Policies.

1. Service Descriptions & Scope of Work

Our services include, but are not limited to, Executive Business Management, Project Management, Operational Support, Mobile Notary Services, EBM Strategy Sessions, and various Retainer and Project Packages.

Retainer Packages (e.g., "A Little Lift," "Lift Me Up," "ELEVATE Me"): These packages provide a set number of hours or defined scope of ongoing support per month, as detailed on our "Discover EVS" page and in your specific Service Agreement. Unused hours in a given month typically DO NOT roll over.
Project Packages: These services are delivered based on a defined scope of work, timeline, and deliverables, as outlined in a custom Project Proposal and separate Service Agreement.
EBM Strategy Sessions: These are two (2) 90-minute strategy sessions focused on identifying key challenges and strategic next steps.
Mobile Notary Services: These services are provided on a per-document/per-signature/hourly basis, as agreed upon during booking.

2. Pricing & Payments

Pricing: All service pricing is displayed on our "Discover EVS" page or provided via custom proposal. Prices are subject to change without notice, but current rates will apply to active service agreements unless otherwise notified.
Retainer Payments: Retainer package payments are billed monthly as a recurring subscription on the date of your initial purchase.
Project Payments: Project payments typically require a 50% upfront deposit, with the remaining balance due upon project completion or as outlined in your custom Project Proposal and Service Agreement.
Payment Methods: We accept payments via Wix Payments, bank transfers for larger projects, or through any of the available platforms offered on our website.
Late Payments: Payments not received by the due date may result in suspension of services, late fees of 25%. Access to service deliverables may be withheld until payment is current.
Additional Fees: Remote work is standard. On-site support is available with a travel fee of $1/mi RT, rounded up, calculated from 98466. All services are subject to local tax.
Payment Gateway: Payments are processed securely via Wix Payments or other third-party processors as indicated at checkout. You agree to adhere to their terms and conditions in addition to ours.

3. Service Agreements & Onboarding

For all Retainer and Project Packages, a separate Service Agreement (Contract) will be issued to you by ELEVATED Virtual Solution LLC for your review and digital signature. This agreement will detail the full scope of work, payment terms, responsibilities, confidentiality, and other legal terms specific to your engagement.
Services will commence upon receipt of the signed Service Agreement and the first invoice payment.
You will receive onboarding instructions and access to our client communication channels within 24-48 business hours after agreement and initial payment is received.

4. Refunds & Cancellations

General Policy: All sales of services are final once the Service Agreement is signed and/or services have commenced, unless explicitly stated otherwise in your specific Service Agreement.
Retainer Package Cancellation: For recurring retainer packages, a minimum 3-month commitment is required to start your retainer package. After your initial 3-month commitment, you may cancel your subscription at any time by providing a 30-days written notice to hello@elevatedvirtualsolution.com. Your cancellation will take effect at the end of your current billing cycle following the notice period.
EBM Strategy Sessions & Mobile Notary: Refunds for these one-time services are generally not provided. Mobile Notary payments are collected upon completion of the appointment and therefore no refunds are available once the service is completed.
No Refunds for Cause: No refunds will be issued to clients whose services are terminated due to a violation of the Terms of Use, Service Agreement, or any abusive behavior.

5. Client Responsibilities

You agree to provide timely and accurate information, feedback, and access to necessary resources (e.g., software, accounts) required for ELEVATED Virtual Solution LLC to perform the agreed-upon services.
You are responsible for adhering to agreed-upon communication methods and meeting deadlines for your own deliverables (e.g., content approval, feedback).
Any significant changes to the scope of work for Retainer or Project Packages must be mutually agreed upon in writing and may result in additional charges or timeline adjustments.

6. Service Delivery

Services will be delivered virtually, primarily through email, project management software like Asana/Trello, virtual meetings via Google Meet/Zoom, or other designated platforms as identified in Service Agreement.
Communication will primarily occur during regular ELEVATED Virtual Solution business hours, Monday-Friday, 9 AM - 5 PM PST.
Response times for client inquiries are typically 24-48 business hours or as outlined in your specific package details.

USE OF THE WEBSITES

Unless otherwise stated, Company owns the intellectual property and rights to all content and material in the Company Content. Subject to the license stated herein, all intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages for your personal use, subject to the restrictions set out below and elsewhere in these Terms of Use. Unless it is specifically and expressly made available for such purpose, the following uses are not permitted:

Republication, redistribution, sale, rental, or sub-licensing of content from the Company Content;
Reproduction or duplication of any content on the Company Content for commercial purposes;
Modification of any content in the Company Content; From time to time, the Websites will utilize various plugins or widgets to allow sharing of content via social media channels, email, or other methods. Use of these plugins or widgets does not constitute any waiver of Company's intellectual property rights. Such use is a limited license to republish the content on the approved social media channels only, with full credit to Company.

PROHIBITED USES OF THE WEBSITE

You must not use the Websites in a way that causes, or may cause, damage to the Websites or impair the availability of access to the Websites. You must not decompile, reverse engineer, disassemble, or otherwise reduce the Websites, except to the extent that such activity is expressly permitted by applicable law. You must not use the Websites to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, and/or other harmful code or malicious software.

You must not conduct any systematic or automated data collection activities, including, but not limited to, scraping, data mining, data extraction, or data harvesting on or in relation to the Websites without Company's express written permission. You must not use the Websites to transmit or send any unsolicited commercial communications, including, but not limited to, spam comments. You must not use the Websites for any third-party marketing without Company's express written permission.

Unless otherwise noted, the design, content, and all components of the Company Content are copyrights owned by Company or third parties and are protected by United States and international copyright laws and should not be reused or republished without express written permission.

From time to time, the Company Content will legally utilize copyrights owned by third parties. These copyrights are the respective property of their owners and Company makes no claim of ownership.

TRADEMARKS

Company's trademarks and trade dress may not be used in connection with any product or service that is not Company's, in any manner likely to cause confusion among consumers, or in any manner that disparages or discredits Company or its owners.

From time to time, the Company Content will legally utilize trademarks owned by third parties. These trademarks are the respective property of their owners and Company makes no claim of ownership.

CONTENT CONTRIBUTED TO THE WEBSITES

In limited circumstances, you may contribute content to the Company Content, including, but not limited to, suggestions, notes, comments, posts, or submissions. Any content you contribute to the site, including, but not limited to text, images, audio material, comments, video material, and audio-visual material, must not be illegal or unlawful, may not infringe on any third-party's legal rights, and must not be capable of giving rise to legal action whether against you, Company, or a third party.

Company reserves the right to edit or remove: (i) any material submitted to the Websites; (ii) stored on Company's servers; or, (iii) hosted or published on the Company Content. Company takes no responsibility and assumes no liability for any content posted by you or any third party. Notwithstanding Company's rights under the Terms of Use, Company does not undertake to monitor the submission of all content to, or the publication of such content on, the Company Content.

GRANT OF RIGHTS

You grant Company a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute any content you contribute to the Company Content. This includes, but is not limited to, text, images, audio material, comments, video material, and audio-visual material. This license extends to all known and future media. You also grant Company the right to sub-license these rights and the right to bring an action for infringement of these rights.

In the event that you contribute any comments or suggestions regarding the Company Content to Company, including, but not limited to, notes, text, drawings, images, designs, or computer programs, such submissions shall become, and shall remain, the sole property of Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.

AFFILIATE MARKETING

From time to time, the Websites may engage in affiliate marketing. This means that if you use an affiliate link to make a purchase, Company will receive a commission on that purchase. All efforts are made to ensure that affiliate links are disclosed in accordance with the FTC.

COMMUNICATION

If you send Company an email, register to use the Websites or Products, or provide your email to Company in any other way, you consent to receive communications from Company electronically. You agree that all legal notices provided via electronic means from Company satisfy any requirement for written notice.

THIRD PARTIES

The Company Content may contain links to third-party websites that are not governed or controlled by Company. You represent and warrant that you have read and agree to be bound by all applicable Terms of Use and policies for any third-party website that relate to your use of the Company Content. Company assumes no control or liability over the content of any third-party sites. You expressly hold Company harmless from any and all liability related to your use of a third-party website.

Prior to engaging in any events or commercial transactions with any third parties discovered through or linked in the Company Content, you must complete any necessary investigation or due diligence. If there is a dispute for any events or commercial transactions with a third party discovered through or linked in the Company Content, you expressly hold Company harmless from any and all liability in any dispute.

NO WARRANTIES

The Websites and all Company Content is provided on an "as is" and "as available" basis without any representations or warranties, express or implied. Company makes no representations or warranties in relation to the Websites, Company Content, or the information and materials provided therein.

Company makes no warranty the Websites or Company Content will meet your requirements; will be available uninterrupted; timely and free of viruses or bugs; or represents the full functionality, accuracy, and reliability of the Websites. Company is not responsible to you for the loss of any content or material uploaded or transmitted through the Website. The Websites and Company Content are written in English and makes no warranty regarding translation or interpretation of content in any language.

COMPANY HEREBY DISCLAIMS, ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE WEBSITE AND COMPANY CONTENT, ALONG WITH ANY ANCILLARY SERVICE, ARE BEING PROVIDED “AS IS,” WITHOUT ANY TYPE OF WARRANTY WHATSOEVER. IF YOU ARE A CALIFORNIA RESIDENT, BY ACCEPTING THIS AGREEMENT YOU ARE WAIVING CALIFORNIA CIVIL CODE SECTION 1542 WHICH STATES THAT “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HER SETTLEMENT WITH THE DEBTOR.”

LIMITATION OF LIABILITY

COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES OF ANY KIND, HOWEVER CAUSED, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNITY

You agree to defend, indemnify and hold Company, its members, employees, officers, directors, managers, and agents harmless from and against any and all losses, claims, suits, actions, liabilities, obligations, costs, and expenses (including reasonable attorneys' fees and expenses) which Company suffers as a result of third-party claims based on: (i) your negligence or intentional misconduct, (ii) your breach of any provision of the Terms of Use (including representation or warranty); (iii) materials prepared or provided by you including, but not limited to, any claims of infringement, or misappropriation of copyright, trademark, patent, trade secret, or other intellectual property or proprietary right, infringement of the rights of privacy or publicity, or defamation or libel; or (iv) death, personal injury, or property damage arising out of, or relating to, your obligations hereunder.

ARBITRATION

The Terms of Use will be governed and construed in accordance with the laws of the State of Washington. Any controversy or claim arising out of or relating to the Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of any such arbitration shall be in or near Tacoma, Washington. The parties also agree that the AAA Optional Rules for Emergency Measures of Protection shall apply to the proceedings.

MISCELLANEOUS PROVISIONS

If any provision(s) of the Terms of Use is held to be invalid, illegal, or unenforceable, the remaining provisions shall be severable and enforceable.

If a provision is excessively broad, such a provision shall be limited or reduced in scope so as to be enforceable. The Terms of Use may not be assigned by you without Company's prior written consent; however, the Terms of Use may be assigned by Company in its sole discretion.

The Terms of Use are the final, complete, and exclusive agreement of the parties with respect to the Websites offered by Company.

All notices with respect to the Terms of Use must be in writing and may be via email to hello@elevatedvirtualsolution.com for Company and to your email address.